NIN Registration: NIMC Assures Nigerians Of Improved Service Delivery

The Director General/CEO of the National Identity Management Commission (NIMC), Engr. Abisoye Coker-Odusote, has assured Nigerians that the National Identification Number (NIN) system will continuously improve as challenges in the process are addressed.

The DG provided this assurance on Wednesday in Abuja during a capacity-building workshop for staff from several state offices.

Coker-Odusote stated that the Commission is currently training its entire workforce, and Nigerians should anticipate enhanced service following the training.

Represented by the Deputy Director of Training and Development, Olufunmilola Opesanwo, the DG addressed the trainees, saying, “It gives me great pleasure to welcome you all to this important training program, organized in partnership with our trusted facilitator, Toppy Integrated Limited.

This initiative reflects our commitment to building a workforce that is not only efficient but also deeply rooted in the values of professional customer service, ethical practices, and organizational excellence.

“As custodians of Nigeria’s identity management system, we understand that our success depends not only on technology and processes but also on the integrity, competence, and dedication of our people.

“Over the course of this program, you will be equipped with skills and insights that will strengthen your capacity to serve Nigerians with greater efficiency, empathy, and accountability.

“We encourage you to actively participate, share experiences, and translate the knowledge gained here into practical action in your respective roles.

“Let me also acknowledge the efforts of Toppy Integrated Limited for anchoring this training. Their expertise and professionalism give us confidence that the objectives of this program will be fully achieved.

“Together, let us seize this opportunity to reaffirm our shared vision: a world-class identity management system driven by excellence, ethics, and service to the Nigerian people.”

On his part, one of the facilitators, Dr. Ibrahim Gaddafi, noted, “The aim of this training is to build the capacity of NIMC staff in customer relations. The last time the capacity training of this nature was organized for staff was 12 years ago.”

He added, “We know that NIMC is the primary agency managing the database of Nigerians. The perceived interactions many Nigerians have with NIMC staff at registration centers are a reason why some have not registered for a NIN.

That is why this training was organized to increase the number of Nigerians on the NIMC database.

“The hallmark of customer service is customer satisfaction, and one way to achieve this is through operational efficiency.

This begins with how we attend to our customers, in this case, those who want to register for NIN. Some may be aggressive, but we have a responsibility as professionals to calm them down and attend to them in a professional and efficient manner.”

Gaddafi concluded, “My expectations from the participants are that they will return to their respective states and train their colleagues and third-party agents who assist them in registering Nigerians.”